Wandsworth Carpet Cleaning Terms and Conditions
These Terms and Conditions set out the basis on which Wandsworth Carpet Cleaning provides carpet and related cleaning services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, company or organisation booking or receiving the services.
Company means Wandsworth Carpet Cleaning, the provider of the services.
Services means carpet, rug, upholstery, hard floor and related cleaning services, as agreed in a booking confirmation.
Premises means the property or location where the services are to be carried out.
Technician means an employee, contractor or representative of the Company who provides the services.
Agreement means the contract between the Company and the Client incorporating these Terms and Conditions and any written booking confirmation.
2. Scope of Services
The Company provides professional carpet and related cleaning services within its operating area. The exact services to be provided, including cleaning methods, areas to be treated, and any additional tasks, will be agreed at the time of booking and confirmed to the Client prior to commencement.
The Company reserves the right to refuse or discontinue services if the Premises are unsafe, if access is restricted, or if the Technician determines that the requested work is unsuitable or may cause damage that cannot reasonably be avoided.
3. Booking Process
3.1 Bookings may be requested by the Client through the Company’s accepted communication channels. A booking is only confirmed when the Company issues a booking confirmation, which may be provided verbally or in writing.
3.2 The Client must provide accurate information about the Premises, including the number and size of rooms or items to be cleaned, type of flooring or upholstery, presence of stains, and any access or parking restrictions.
3.3 The Company may amend an estimated duration or price if the information provided by the Client is incomplete or inaccurate, or if the Technician finds that the work required materially differs from the description given at the time of booking.
3.4 The Client is responsible for ensuring that someone with authority to grant access is present at the Premises at the agreed time, or that alternative access arrangements have been agreed in advance.
4. Pricing and Estimates
4.1 Prices are generally provided on a per-room, per-item or per-job basis. Any price or estimate given prior to inspection is based on the information provided by the Client and is subject to change if that information is inaccurate or incomplete.
4.2 Where the Company needs to revise a price following inspection, the Technician will inform the Client before starting work. If the revised price is not acceptable, the Client may decline the service and no cleaning will be carried out. In such cases, the Company reserves the right to charge a call-out fee to cover reasonable costs.
4.3 All prices are inclusive or exclusive of any applicable taxes as stated at the time of booking. If not stated, prices will be deemed inclusive of all applicable taxes.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due immediately upon completion of the services on the day of the visit.
5.2 The Company accepts various forms of payment, which may include card payments, bank transfer or cash, as advised at the time of booking. The Company is not obliged to accept any particular method of payment and may vary accepted methods from time to time.
5.3 For commercial Clients or larger domestic jobs, the Company may require a deposit or full prepayment prior to the scheduled appointment. Any such requirement will be notified at the time of booking.
5.4 If payment is not received on the due date, the Company reserves the right to charge interest on the outstanding amount at the statutory rate applicable to late payments, calculated daily, until payment is received in full.
5.5 The Client is responsible for all costs reasonably incurred by the Company in recovering overdue amounts, including reasonable legal and collection costs.
6. Cancellations and Rescheduling
6.1 The Client may cancel or reschedule a booking by giving notice to the Company. Notice must be given as early as reasonably possible so that appointments can be effectively managed.
6.2 If the Client cancels or reschedules with less than 24 hours notice before the scheduled start time, the Company reserves the right to charge a cancellation fee up to the full value of the booked service to cover allocated time and costs.
6.3 If the Technician is unable to gain access to the Premises at the agreed time, or if work cannot be carried out due to circumstances within the Client’s control, this may be treated as a late cancellation and a fee may be charged.
6.4 The Company may cancel or reschedule a booking due to operational reasons, staffing issues, vehicle breakdown, severe weather, health and safety concerns or other circumstances beyond its reasonable control. In such cases, the Company will notify the Client as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any loss arising from such cancellation or rescheduling.
7. Client Obligations
7.1 The Client shall provide safe and reasonable access to the Premises, including suitable parking for the Technician’s vehicle, where required, and access to electricity and water supply.
7.2 The Client must remove fragile items, valuables, small furniture and personal belongings from the areas to be cleaned wherever reasonably possible. The Company will not be responsible for moving heavy or delicate furniture unless specifically agreed in advance.
7.3 The Client must inform the Company of any known risks relating to the Premises, including loose carpets, damaged flooring, unstable furniture, hazardous materials, alarm systems or pets that may be present.
7.4 The Client is responsible for ensuring that any children or pets are supervised and kept away from areas where cleaning work, equipment or chemicals are in use.
8. Service Standards and Limitations
8.1 The Company aims to provide services with reasonable care and skill, in accordance with industry practices for carpet and upholstery cleaning.
8.2 While the Company will use appropriate cleaning methods and products, complete removal of all stains, marks or odours cannot be guaranteed. Results depend on factors such as the nature and age of the stain, type of material and any prior cleaning attempts.
8.3 Drying times stated by the Company are estimates only and may vary based on ventilation, temperature, humidity and material type. The Client should exercise caution when walking on damp carpets or using recently cleaned items.
8.4 The Company shall not be held liable for pre-existing damage, wear, discolouration or shrinkage, or for issues that become more apparent after cleaning, such as pre-existing stains, fading or pile distortion.
9. Liability
9.1 The Company will take reasonable care when providing the services. If the Company causes direct physical damage to the Client’s property through negligence, the Company will, at its option, repair the damage, pay for the reasonable cost of repair, or compensate the Client for the fair replacement value of the damaged item, taking into account age, condition and normal wear.
9.2 The Company’s total liability for any loss or damage arising out of or in connection with the services, whether in contract, tort or otherwise, shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.
9.3 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or any loss arising from delays, cancellations or the Client’s failure to follow advice regarding care or use of cleaned items.
9.4 Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
10. Complaints and Claims
10.1 If the Client is dissatisfied with any aspect of the services, the Client should notify the Company as soon as possible and, in any event, within 48 hours of completion of the work. The Company may request photographs, access to the Premises or the opportunity to re-attend to inspect or rectify the issue.
10.2 The Client must not arrange for any third party to undertake remedial work or repair that relates to a complaint against the Company without first giving the Company a reasonable opportunity to inspect and, where appropriate, correct the problem. The Company will not be liable for any costs incurred without such opportunity.
10.3 Any claim for damage or loss must be supported by sufficient evidence, including details of the alleged damage, date and time of service, and proof of value where relevant.
11. Health, Safety and Environmental Responsibilities
11.1 The Company will use cleaning products and equipment in accordance with manufacturer guidance and applicable health and safety requirements.
11.2 Where reasonably practicable, the Company will select products and methods with consideration for environmental impact and indoor air quality, while balancing the need for effective cleaning.
11.3 The Client should follow any safety instructions provided by the Technician, including keeping children and pets away from recently treated areas until they are safe and dry.
12. Waste Handling and Regulations
12.1 The Company will handle and dispose of waste generated in the course of providing the services in accordance with applicable waste management and environmental regulations.
12.2 In the case of general household dust and debris arising from normal carpet cleaning, the Company will remove such waste as part of the service, unless agreed otherwise.
12.3 If the premises contain hazardous waste, biological contamination, sharp objects or materials requiring specialist disposal, the Client must inform the Company in advance. The Company reserves the right to refuse to handle such materials or to charge additional fees for specialist equipment, protective measures and compliant disposal.
12.4 The Company is not responsible for pre-existing waste at the Premises that falls outside the scope of the agreed services. Any additional waste removal must be agreed as a separate service.
13. Insurance
The Company maintains insurance cover appropriate to the nature of its services. Details of cover can be made available on request. The Client remains responsible for maintaining appropriate building and contents insurance for the Premises and items to be cleaned.
14. Privacy and Data Protection
14.1 The Company will collect and process personal data only to the extent necessary to manage bookings, provide services, process payments and comply with legal obligations.
14.2 The Company will take reasonable measures to protect personal data against unauthorised access or misuse and will retain such data only for as long as reasonably necessary for the purposes for which it was collected, or as required by law.
15. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from circumstances beyond its reasonable control, including but not limited to severe weather, power outages, transport disruptions, accidents, civil disturbances or acts of authorities.
16. Amendments to Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that specific service. Updated terms may be published or made available on request.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with the services shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by the Company.
18. General Provisions
18.1 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.
18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
18.3 The Client may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the provision of the services.
By proceeding with a booking or allowing the services to be carried out, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
