Wandsworth Carpet Cleaning Privacy Policy
This Privacy Policy explains how Wandsworth Carpet Cleaning collects, uses, stores and protects personal data relating to our customers within the Wandsworth area. We are committed to processing your personal information in a lawful, fair and transparent manner, in line with the UK General Data Protection Regulation and applicable data protection laws.
By using our carpet, upholstery or related cleaning services, or by contacting us to request a quote or information, you acknowledge that you have read and understood this Privacy Policy.
Who this Privacy Policy applies to
This Privacy Policy applies to all Wandsworth Carpet Cleaning customers and prospective customers in our service area, including individuals who make enquiries, request quotes, book appointments, or otherwise interact with us in relation to our services. It also applies to individuals who act on behalf of a business or organisation when arranging our services.
Personal data we collect
We only collect personal data that is necessary for providing and managing our services. The types of personal information we may collect include:
Identity and contact details, such as your full name and residential or business address.
Booking and communication details, such as preferred appointment dates and times, access instructions, and information about the areas or items to be cleaned.
Billing and payment information, such as details required for issuing invoices and confirming that payment has been made. We do not store full payment card information; where card payments are used, these are handled by secure third-party payment processors.
Service-related information, such as records of the services provided at your property, any special requirements or preferences you share with us, and any follow-up communications about the service.
Technical and usage information, where applicable, such as basic information about how you contact us online, including the time and date of your enquiry and the channel you used to reach us.
How we collect your personal data
We may collect your personal data in the following ways:
Directly from you when you contact us by phone, through an online form, or in person to request a quote, ask a question or make a booking.
Through our website or online enquiry forms when you submit your details to request a callback or quote.
When you communicate with us for customer service, feedback, or complaints.
From third parties where you have authorised them to share your details with us, for example, a landlord, letting agent or property manager who books services on your behalf.
Lawful basis for processing your data
We process your personal data only when we have a lawful basis to do so under data protection law. The main lawful bases we rely upon are:
Performance of a contract: We process your personal data as necessary to enter into and perform a contract with you, including taking steps at your request before entering into a contract. This includes arranging appointments, delivering cleaning services, and managing payments.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling customer queries, maintaining records for internal administration, and pursuing or defending legal claims.
Legal obligations: We may process your personal data where it is necessary to comply with legal obligations, such as tax, accounting or regulatory requirements.
Consent: In limited circumstances, we may ask for your consent to process your personal data for specific purposes, such as sending certain types of marketing communications. Where we rely on consent, you are free to withdraw it at any time.
How we use your personal data
We may use your personal data for the following purposes:
To provide carpet, upholstery and related cleaning services you have requested.
To manage bookings, confirm appointments, and communicate any changes or updates.
To respond to your enquiries, requests for quotes, feedback or complaints.
To process payments, issue invoices and maintain accurate financial and transactional records.
To manage our relationship with you, including service follow-up or any aftercare advice.
To improve our services, internal processes and customer experience.
To comply with applicable laws and regulations and respond to lawful requests from public authorities.
Data sharing and use of processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy. These parties may act as data processors on our behalf, or in some cases as independent data controllers.
Third parties we may share your data with include:
Service providers acting as data processors, such as payment processing providers, IT support, website hosting or customer management systems that help us to operate our business. These providers are required to process your data only on our instructions and to implement appropriate security measures.
Professional advisers, such as accountants or legal advisers, to the extent necessary for the provision of their services.
Public authorities or law enforcement agencies, where we are legally required to share personal data or where disclosure is necessary to protect our rights, property or safety, or that of our customers and others.
Where we use data processors, we ensure that suitable contracts and safeguards are in place requiring them to protect your personal data and comply with applicable data protection laws.
Data retention and storage
We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including satisfying any legal, accounting or reporting requirements.
In general, we will retain:
Booking and service records for a period necessary to address any queries, complaints or warranty issues relating to the services provided.
Financial and invoice information for the period required by tax and accounting laws.
Communication records for a reasonable period to manage our relationship with you and maintain a history of services provided.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
International transfers
We aim to store and process personal data within the UK or the European Economic Area. If it becomes necessary to transfer your personal data to countries outside this area, we will ensure that appropriate safeguards are in place to protect your information, in accordance with data protection law. This may include using standard contractual clauses or ensuring that the destination country has an adequate level of data protection.
Data security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those employees, contractors and service providers who need it for the purposes described in this Privacy Policy, and requiring them to keep the information confidential.
While we strive to protect your personal information, no system can be guaranteed to be completely secure. We maintain and review our safeguards on a regular basis to help protect your data.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These include:
Right of access: You have the right to request confirmation as to whether we hold personal data about you and to request a copy of that data, together with certain information about how it is processed.
Right to rectification: You have the right to request that any inaccurate or incomplete personal data we hold about you is corrected or updated.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no other lawful basis to continue processing it.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing.
Right to data portability: In some cases, you may have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, and to transmit that data to another controller.
Right to object: Where we rely on legitimate interests as the lawful basis for processing your personal data, you have the right to object to such processing on grounds relating to your particular situation. We will then stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
Right to withdraw consent: Where we process your personal data based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
Exercising your rights and complaints
If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal information, you can contact us using the details provided on our website or other official communications.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that your personal data has been processed in a way that does not comply with data protection law. We would, however, appreciate the opportunity to address your concerns directly before you approach a supervisory authority, and we encourage you to contact us first so we can try to resolve any issues.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any changes will be posted in the latest version of the Privacy Policy, and the updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we use and protect your personal information.
